Refund policy

30-day request window

Email jollyglowprojection@gmail.com within 30 days of delivery to request a refund. Include your order number, the item involved and the reason for your request. We aim to reply within 2 business days, Monday–Friday, excluding US public holidays.

Damaged, defective or incorrect items

Contact us as soon as you notice a problem. We may ask for clear photos or a short video of the item, the issue and its packaging to verify the problem. For a verified damaged, defective or incorrect item, we will arrange a refund or replacement at no additional cost. Defective items do not need to be unused to qualify for help.

Changed your mind?

You may request a refund within 30 days of delivery if the item is unused and in its original packaging. We may ask for photos to verify its condition and proof of purchase. Requests are reviewed individually against these requirements.

Contact us first

Please contact our support team before mailing any item. We will confirm eligibility and explain the next steps by email. Do not send products to the address on the parcel or to the supplier without instructions.

Refunds

Approved refunds are issued to the original payment method. We aim to submit an approved refund within 5 business days. Your bank or payment provider may take additional time to post it. We do not charge a restocking fee.

Cancellations

Email us promptly to cancel or change an order. We can cancel before fulfillment begins; once processing or shipping has started, cancellation may no longer be possible.

Missing or delayed deliveries

Contact us so we can investigate with the fulfillment partner. Estimated arrival dates are not guarantees. We will explain the available resolution based on the investigation and your applicable rights.

Your rights

This policy does not limit any rights or remedies you have under applicable consumer law.